Last Updated: 22 July 2025, 13:31

Privacy Policy

At Insentrica (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://insentrica.com or engage with our services.

By using our site and services, you consent to the practices described in this policy.

1. Who We Are

Insentrica is a UK-based IT consultancy operating from Alness, Highlands of Scotland. We provide professional IT services including web development, Active Directory integration, identity access management, PC maintenance, and remote support.

2. Information We Collect

We may collect the following types of personal data:

a. Information You Provide to Us

  • First Name

  • Last Name

  • Email address

  • Phone number

  • Business detail

  • Additional Preferences
b. Automatically Collected Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited and time spent on the site

  • Referral source

This data is collected through cookies. See our Cookie Policy for more details.

c. Contact Questionnaire

For us to best understand your project and deliver the best results; we ask for a questionnaire to be completed. All questions are voluntary, we ask for:

  • Contact Information

  • Project Overview

  • Platform & Scope
  • Features & Functionality
  • Content & Assets
  • Branding & Design
  • Budget & Timeline
  • Ongoing Support
  • Calls to Action (CTAs)
  • Pages or Sections Needed
  • Legal Requirements
  • Additional Notes

Please refer to “6. Data Security” for the policy about sent/received data and how such is stored.

3. How We Use Your Information

We use your information to:

  • Provide and deliver services

  • Respond to your inquiries or requests

  • Manage customer relationships

  • Improve website functionality and user experience

  • Ensure website security and prevent fraud

  • Comply with legal obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you give us permission (e.g., contact form)

  • Contract – when processing is necessary for service delivery

  • Legal obligation – for regulatory or tax compliance

  • Legitimate interests – such as improving our services or securing our site

5. Sharing Your Information
  1. Your Data, Your Rights
  2. No Surveillance. No Selling. No Nonsense.
  3. Trust Through Transparency

We will never sell your data.
We don’t track you across the internet.
We don’t inject third-party scripts to collect analytics we don’t need.

Every decision we make — from the tools we use to the platforms we build on — is chosen with your privacy and safety in mind.

We may share information with:

  • Service providers (e.g., web hosting and domain registration)

  • Legal authorities when required by law

  • Business partners with your explicit consent

All third parties are bound by strict data protection agreements. If there is a requirement to share data of any nature for whatever reason this will only ever be done with your explicit consent.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your data, including encryption, secure hosting, and access controls. However, no system can be 100% secure.

Data Transmission and Storage Security

All inbound and outbound email communications to and from the insentrica.com domain are routed through ProtonMail’s secure infrastructure, which includes:

  • End-to-end encryption using Curve25519 ECC-based algorithms
  • Anti-spoofing protection via properly configured SPF, DKIM, and DMARC records
  • Secure servers located in Switzerland, protected under strong Swiss privacy laws
    (More info, Anti-spoofing)

When you contact us or share personal data, rest assured when your information is received my our ecosystem it is encrypted before it continues in transit and is handled with the highest levels of security.

In cases where personal data must be stored (e.g. project documents or communications), it is securely stored using ProtonDrive, which uses end-to-end encryption to ensure that only authorised parties can access the information — not even Proton can decrypt it.

Learn more about ProtonDrive Security

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, email us at hello@insentrica.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Insentrica
Email: hello@insentrica.com
Website: https://insentrica.com