Last Updated: 10 July 2025, 10:23

GDPR Policy

Insentrica (“we”, “our”, or “us”) is committed to ensuring that your personal data is protected and processed lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy outlines how we handle, protect, and respect the personal data we collect and process in the course of providing IT consultancy and support services.

1. Who We Are
2. Legal Basis for Processing

We process personal data under the following lawful bases as defined in the UK GDPR:

  • Consent – When individuals explicitly agree to our processing of their data.

  • Contractual necessity – When data is required to deliver services.

  • Legal obligation – To comply with legal or regulatory requirements.

  • Legitimate interests – Where processing is necessary for our business operations, provided this does not override your rights and freedoms.

3. Types of Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Full name

  • Contact information (email address, phone number, address)

  • Business/company details

  • Technical data (IP address, browser type, usage logs)

  • Service-related information and correspondence

We do not knowingly collect sensitive personal data (special category data) unless explicitly required and with your consent.

4. How We Use Your Data

We use personal data to:

  • Deliver IT consultancy, support, and web development services

  • Communicate with clients and respond to inquiries

  • Maintain business records and contracts

  • Improve our website and service offerings

  • Meet legal and regulatory obligations

5. Data Security

We implement robust technical and organizational measures to safeguard personal data, including:

  • Secure hosting and encrypted connections (HTTPS)

  • Limited data access based on role

  • Regular software updates and monitoring

  • Secure data backups

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose it was collected for, or to comply with legal, accounting, or regulatory requirements. Data no longer required will be securely deleted or anonymised.

7. Data Sharing

We do not sell personal data. We may share it with:

  • Trusted service providers (e.g., hosting, analytics, IT tools)

  • Legal or regulatory authorities if required by law

  • Partners or contractors directly involved in service delivery

All third parties are contractually obligated to handle your data securely and in compliance with data protection laws.

8. International Data Transfers

We do not routinely transfer personal data outside the UK. If international transfers are necessary, we will ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

9. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (transfer to another provider)

  • Withdraw consent at any time

To exercise these rights, contact us at: hello@insentrica.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

10. Cookies and Tracking Technologies

We use cookies on our website to improve user experience and analyse performance. Please refer to our Cookie Policy for details and how to manage your preferences.

11. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates. The “Last Updated” date will always indicate the most recent version.

12. Contact

For questions about these Terms, please contact us at:

Insentrica
Email: hello@insentrica.com
Website: https://insentrica.com