Last Updated: 20 July 2025, 15:45

Accessibility Policy

Our Commitment to Accessibility

At Insentrica, we believe that everyone should be able to access digital content and services with ease and confidence. That’s why accessibility and inclusive design are central to how we develop websites and digital materials.

We are committed to aligning with the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) from the World Wide Web Consortium (W3C) and our responsibilities under the Equality Act 2010 in the UK, which requires organisations to make reasonable adjustments for individuals with disabilities.

Our goal is to ensure that everyone — regardless of device, ability, or circumstance — can access, use, and benefit from the content we deliver.

1. Supported Browsers & Devices

Our websites and tools are developed and tested to work across a range of modern browsers and devices, including:

  • Google Chrome (Windows/macOS/Linux)
  • Mozilla Firefox
  • Microsoft Edge
  • Brave
  • Apple Safari (macOS and iOS)
  • Mobile Browsers (Chrome & Safari on Android/iOS)

We aim for a responsive and consistent experience across desktops, laptops, tablets, and smartphones. While we strive to support the widest range of devices possible, we recommend keeping browsers up to date for the best performance and accessibility features.

2. Page Layout & Content Structure

To support screen readers, keyboard navigation, and cognitive ease, we adhere to a clear and logical page structure:

  • Headings are used to organise content clearly and provide structure for screen reader navigation.
  • Short paragraphs and concise sentences improve readability.
  • Descriptive link text is used (e.g. “Read our Accessibility Policy” instead of “Click here”), and title attributes are included where appropriate.
  • Forms are keyboard-navigable using the Tab key and are properly labelled with accessible markup.
  • Content avoids reliance on colour alone to communicate important information.
  • Lists, tables, and quotes are formatted semantically to improve screen reader interpretation.
  • Alt text is applied to all important images and icons.
3. Our Design & Development Practices

We follow these practices during all projects:

  • Clean, semantic HTML, CSS, PHP, and JQuery.
  • Accessible navigation menus and buttons
  • Proper use of ARIA roles and attributes (where needed)
  • Colour contrast ratios that meet or exceed WCAG 2.1 AA guidelines
  • Logical content order that works with assistive technologies
  • Minimal reliance on JavaScript, swapped out for JQuery for essential features

We regularly test our projects with browser-based screen readers and online validation tools to maintain a high standard of usability and compliance.

 

4. Your Rights Under the Equality Act 2010

Under the Equality Act 2010, users with disabilities have the right to access services without discrimination. We take these obligations seriously and strive to ensure that our website and digital products are accessible to all users.

If you believe there is a barrier that prevents you from using our site or services, we encourage you to contact us. We will take all reasonable steps to address your concern.

Equality Act 2010

Disability rights

5. Disclaimer on Third-Party Content

Our website may contain links to external sites and services provided by third parties. While we make every effort to partner with organisations that value accessibility, we do not control and cannot guarantee the accessibility or content of third-party websites.

We recommend reviewing the accessibility policies of any external sites you visit via our links.

6. Continuous Improvement

We view accessibility as an ongoing effort. As technology, standards, and user needs evolve, we continually assess and improve our approach. We are committed to testing, learning, and growing in line with best practices in inclusive design.

 

7. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates. The “Last Updated” date will always indicate the most recent version.

8. Feedback & Contact

We welcome feedback from users about the accessibility of our services. If you encounter any difficulty or have suggestions for improvement, please get in touch:

Insentrica
Email: hello@insentrica.com
Website: https://insentrica.com

We aim to respond within 5 business days and will take every reasonable step to assist or accommodate your needs.

Insentrica – Building a more accessible, inclusive digital world for everyone.